Refund Policy
Your rights and our commitments regarding order cancellations and refunds.
Last Updated: January 1, 2024
Due to the perishable nature of our products, we generally do not offer refunds once an order has been fulfilled. However, we stand by the quality of our work and will make things right if there is an issue with your order.
1. Order Cancellation
Custom Orders: Because we dedicate time and resources to custom cake orders, cancellations must be made at least 48 hours before the scheduled pickup or delivery time. Deposits for custom orders are non-refundable if cancelled within 48 hours of the event.
Standard Orders: Ready-made items can be cancelled up to 12 hours before pickup for a full refund.
2. Damaged Products
If your product arrives damaged or is significantly different from what you ordered, please contact us within 2 hours of receiving your order. Please provide your order number and photographs of the damaged item so we can assess the situation.
3. Incorrect Orders
If we have made an error with your order (wrong flavor, wrong design, missing items), we will either replace the item at no extra cost or issue a full refund, depending on your preference and the nature of the error.
4. Non-Refundable Items
- Gift cards
- Sale or promotional items
- Products that have been consumed or partially consumed
- Requests based on personal taste preferences (unless the product is defective)
5. Refund Process
Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
6. Contact Us
To request a refund or report an issue with your order, please email support@jmsbakeshop.com with your order details.